Return and Refund Policy 

Last Updated: August 15, 2025

At Subscription Universe, we strive to provide our customers with high-quality digital products and subscription services. As our products are non-tangible and delivered instantly, please read our refund and return policy carefully before making a purchase.

Eligibility for Refunds: We only offer refunds under the following conditions:

  1. Failed Delivery
    • If the product (e.g., login credentials, subscription access) is not delivered to your email or account within the promised timeframe (typically within 10–60 minutes), and our team fails to resolve the issue within 24 hours.
  2. Invalid Product
    • If you receive incorrect login details or a non-working code and we are unable to provide a valid replacement within 24 hours of your report.
  3. Duplicate Payment

If you accidentally pay twice for the same product or plan.

Non-Refundable Conditions: We do not offer refunds in the following cases:

  • Change of mind after purchase.
  • Lack of knowledge on how to use the product.
  • Service already used/activated.
  • Attempting to resell our services.
  • Incorrect information provided by the customer (e.g., wrong email or phone number).
  • Any violation of the product’s fair usage policy or terms.

Replacement Policy: If your service stops working due to technical issues within the validity period, we will attempt to:

  • Reactivate your existing service, or
  • Provide a replacement, if available.

You must report the issue within 12 hours of the service interruption for replacement consideration.

How to Request a Refund or Replacement

To request support, refund, or replacement:

  1. Email us at: support@techsobd.com
  2. Phone / WhatsApp: +880 1304‑666441
  3. Include:
    • Order ID
    • Product name
    • Reason for the request
    • Screenshot/video proof (if applicable)

⏳ Processing Time

  • Refunds (if approved) are processed within 3–7 business days via the original payment method.
  • Replacements are typically resolved within 24 hours.

⚠️ Abuse of Policy

We reserve the right to refuse refunds or replacements if we suspect abuse, fraud, or violations of our terms.