WHO WE ARE

At Subscription Universe, one of our main priorities is the privacy of our visitors and customers. This policy explains what information we collect, how we use it and what rights you have. It follows the structure of the privacy policy and adapts it to our business.

This policy applies to information collected through our website, social media pages and messaging channels. It does not apply to offline activities or services that we do not control.

Consent

By using our website or purchasing our products, you consent to this Privacy Policy and agree to its terms

1. Information we collect

We collect different types of information depending on how you interact with us:

  • Information you provide directly: When you place an order or contact us, we may ask for your name, email address, phone number and transaction details (such as payment reference). If you register an account, we may also ask for your address and other contact information.

  • Information we collect automatically: Like most websites, we use log files and cookies to analyse trends and administer our site. Log files may record your IP address, browser type, Internet Service Provider, date/time stamp and referring pages. Cookies help us remember items in your shopping cart, save your preferences and compile aggregate data about site trafficdigitalproductsbd.com.

  • Information from communications: If you contact us through Messenger, WhatsApp, email or Telegram, we may collect the contents of your messages and any attachments.

We do not collect sensitive personal data such as National ID numbers, credit card details (payments are processed through secure third‑party providers) or geolocation data.

2. How we use your information

We use the information we collect to:

  • Process orders and deliver subscriptions.

  • Communicate with you about your purchase, respond to enquiries and provide customer support.

  • Improve and personalise our website and services.

  • Develop new products, offers and features based on customer feedback.

  • Detect, prevent and address technical or security issues, including fraud.

We do not sell or rent your personal information to third parties. We may share it with trusted service providers (such as payment gateways and email delivery platforms) who assist us in operating our business; these providers are bound by confidentiality agreements and are only allowed to use your information for the purpose of providing services to us.

3. Cookies and tracking technologies

We use cookies to keep track of the contents of your shopping cart, remember your preferences and compile aggregated statistics. You can instruct your browser to refuse cookies or indicate when a cookie is being sent. If you choose to disable cookies, some functions (e.g., remembering your cart) may not work properly, but you will still be able to place orders via our payment methods.

4.Your rights

Depending on your location, you may have the right to access, correct or delete your personal data; restrict or object to its processing; and request data portability. To exercise any of these rights, please contact us using the details above. We will respond within one month of your request.

5. Data security and retention

We implement appropriate security measures to protect your data against unauthorised access, alteration or disclosure. We retain your information only as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations.

6. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website and, if the changes are significant, we will notify you via email or a notice on our homepage.